snapterior

LAST UPDATED: JUNE 2025

Cancellation & Refunds

We want you to love what you get. Here's how we handle cancellations, replacements, and refunds.

No change-of-heart returns

We do not accept returns if you simply change your mind after receiving the product.

Free replacement within 7 days

Received the wrong item or something looks off? Raise a claim within 7 days of delivery for a free replacement.

Full refund if product is damaged

If your product arrives damaged, you can choose between a free replacement or a full refund — your call.

1-year warranty

All products are covered by a 1-year warranty. Any manufacturing defect within this period qualifies for a free replacement.

Order Cancellations

You may cancel your order before it is dispatched. Once an order has been picked up by our courier partner, cancellation is no longer possible.

To cancel, contact us immediately via the Contact Us page with your order ID. If payment was already processed, you will receive a full refund within 5–7 business days.

Replacement Policy

We offer a free replacement in the following cases — provided the claim is raised within 7 days of delivery:

  • You received a wrong product (different from what you ordered)
  • The product has a visible defect or quality issue not caused by mishandling
  • The product arrived incomplete (missing parts or pieces)

We do not accept replacements or returns for:

  • Change of mind or preference after delivery
  • Minor colour variations due to screen calibration differences
  • Damage caused by incorrect installation or misuse

Damaged Products

If your order arrives damaged in transit, you are entitled to either:

  • A free replacement dispatched at no extra cost, or
  • A full refund to your original payment method

Please photograph the damaged packaging and product before opening it fully, and share these photos when raising your claim. Claims must be made within 7 days of delivery.

1-Year Warranty

Every product comes with a 1-year warranty from the date of delivery, covering manufacturing defects. If you experience any issue within the warranty period, we will provide a free replacement.

The warranty does not cover damage caused by misuse, improper installation, accidents, or normal wear and tear.

Refund Process

Approved refunds are processed to your original payment method within 5–7 business days of approval. For UPI and wallet payments, refunds may reflect sooner.

How to Raise a Claim

To request a replacement or refund:

  1. Go to Contact Us
  2. Share your order ID and describe the issue
  3. Attach photos of the product and packaging if applicable
  4. We'll review and respond within 24–48 business hours